01
0
Retention
Zero ticket retention after processing. No use for training.
For Middle Office Help Desk
AI for intelligentoperations support.
Automatic operational responses, intelligent ticket triage, automatic procedure lookup. First-line support 24/7 for front and back office teams.
02 · PLATFORM IN ACTION
Your IT runbook, queryable.
Incident response procedures, network configs, changelogs. Amaril indexes them and gives L1/L2 operators answers in seconds.
02 · VALUE
Turn institutional knowledge into operational advantage.
02
GDPR
Compliant by design
Guaranteed regulatory compliance. Complete audit trail for every operation.
03
100%
Dedicated server
A machine just for you. Your data stays inside your perimeter, never mixed with anyone else.
03 · Middle Office Help Desk
How teams use Amaril
Search, review, draft and verify without breaking the document workflow your team already trusts.
Intelligent Procedure Lookup
Generate automatic responses based on the internal knowledge base with context-aware suggestions.
Query
Generate automatic responses based on the internal knowledge base with context-aware suggestions.
Intelligent Procedure Lookup
- Solution suggestions from past tickets
- Step-by-step guided resolution
- Links to relevant procedures
Severity Classification
Automatically classify each ticket by urgency, request type, and desk affected.
Query
Automatically classify each ticket by urgency, request type, and desk affected.
Severity Classification
- Automatic priority identification
- Request type categorization
- Intelligent escalation to senior desk
Knowledge Base Integration
Connect your internal documentation for instant access to procedures, policies, and controls.
Query
Connect your internal documentation for instant access to procedures, policies, and controls.
Knowledge Base Integration
- Instant search in policies and manuals
- Always synchronized documentation
- Real-time contextual suggestions
Automatic Notification
Keep stakeholders informed about ticket progress with automatic, personalized updates.
Query
Keep stakeholders informed about ticket progress with automatic, personalized updates.
Automatic Notification
- Automatic progress notifications
- Status update emails
- Personalized resolution communications
03 · Middle Office Help Desk
How teams use Amaril
Search, review, draft and verify without breaking the document workflow your team already trusts.
Query
Generate automatic responses based on the internal knowledge base with context-aware suggestions.
Intelligent Procedure Lookup
- Solution suggestions from past tickets
- Step-by-step guided resolution
- Links to relevant procedures
04 · PLATFORM
One platform for search, drafting, and document workflows.
Intelligent Procedure Lookup
Generate automatic responses based on the internal knowledge base with context-aware suggestions.
Severity Classification
Automatically classify each ticket by urgency, request type, and desk affected.
Knowledge Base Integration
Connect your internal documentation for instant access to procedures, policies, and controls.
05 · FAQ
Frequently asked questions
Deployment, integrations, permissions and rollout: the answers you need before taking Amaril into production.
